Refund policy
All Sales Are Final
Due to the nature of fragrance products and for hygiene reasons, all sales are final. We do not accept returns or exchanges.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at hello@eauarchive.com with:
- Your order number
- Photos of the item and packaging- photos must clearly show the item(s) in the condition they were received, with the transparent protective film still secured around the sample or decant bottle(s).
Our Commitment to Your Order
We take great care to ensure every fragrance arrives safely and in excellent condition. To minimize the risk of leakage, each item is packaged using multiple protective measures. A transparent protective film is secured around each sample or decant to help contain any minor leakage during transit. Replacement labels are also included separately and protected, with additional identification placed on the protective packaging to help ensure each fragrance remains distinguishable.
A small amount of additional product may also be included to help account for minimal loss that can occasionally occur during transit.
Because of these precautions, minor leakage, minimal product loss, or damage limited to an original label may not require a replacement or refund. However, if your item experiences significant product loss or substantial damage, please contact us promptly with photos so we can review the situation and provide an appropriate resolution.
To qualify for a complimentary replacement, photos must clearly show the item(s) in the condition they were received, with the transparent protective film still secured around the sample or decant bottle(s). This allows us to accurately assess any leakage or damage that occurred during transit. Please do not remove the protective film or alter the packaging before documenting the issue.
If an issue is caused by an error on our part or qualifies for a complimentary replacement based on the condition of the item upon arrival, we will gladly make it right. For other qualifying concerns, we may offer a partial refund, discount, or alternative resolution depending on the circumstances.