Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Methods & Delivery Times

We currently ship via USPS Ground Advantage.

Estimated delivery times:

• Ground Advantage: 3–7 business days
  

Delivery times are estimates and may vary depending on your location and carrier delays.

Shipping Rates

Shipping rates are calculated at checkout based on your order size and location. We may offer free shipping on qualifying orders (if applicable).

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.

Incorrect Addresses

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If a package is returned, the customer will be responsible for reshipping fees.

All Sales Are Final

Due to the nature of fragrance products and for hygiene reasons, all sales are final. We do not accept returns or exchanges.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at hello@eauarchive.com with:

• Your order number
• Photos of the item and packaging- photos must clearly show the item(s) in the condition they were received, with the transparent protective film still secured around the sample or decant bottle(s).
  

Our Commitment to Your Order

We take great care to ensure every fragrance arrives safely and in excellent condition. To minimize the risk of leakage, each item is packaged using multiple protective measures. A transparent protective film is secured around each sample or decant to help contain any minor leakage during transit. Replacement labels are also included separately and protected, with additional identification placed on the protective packaging to help ensure each fragrance remains distinguishable.

A small amount of additional product may also be included to help account for minimal loss that can occasionally occur during transit.

Because of these precautions, minor leakage, minimal product loss, or damage limited to an original label may not require a replacement or refund. However, if your item experiences significant product loss or substantial damage, please contact us promptly with photos so we can review the situation and provide an appropriate resolution.

To qualify for a complimentary replacement, photos must clearly show the item(s) in the condition they were received, with the transparent protective film still secured around the sample or decant bottle(s). This allows us to accurately assess any leakage or damage that occurred during transit. Please do not remove the protective film or alter the packaging before documenting the issue.

If an issue is caused by an error on our part or qualifies for a complimentary replacement based on the condition of the item upon arrival, we will gladly make it right. For other qualifying concerns, we may offer a partial refund, discount, or alternative resolution depending on the circumstances.

At this time, we do not offer international shipping.

We currently ship only within the United States. Any orders placed with international shipping addresses will be canceled and refunded.

We appreciate your understanding and hope to expand shipping options in the future.

If your package is lost, delayed, or marked as delivered but not received, please contact the shipping carrier directly using your tracking number.

While we will do our best to assist, we are not responsible for carrier-related issues once the package has been shipped.

If you have any questions about your order, feel free to reach out:

Email: hello@eauarchive.com

Response Time: 24–48 business hours